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Client Service Coordinator

2 months ago


Atlanta, Georgia, United States Banfield Pet Hospital Full time
Job Summary

The Client Service Coordinator (CSC) plays a vital role in driving the flow of clients and pets through our hospital, ensuring exceptional client care and maximizing the productivity of our veterinary medical team. This position requires a strong focus on customer service, communication, and problem-solving skills.

Key Responsibilities
  • Client Service: Provide professional, efficient, and exceptional service to clients, ensuring they feel welcome and comfortable in our hospital.
  • Client Communication: Educate clients about our hospital services, Optimum Wellness Plans, preventative care, and pet health needs.
  • Administrative Tasks: Assist with administrative functions, including maintaining accurate balances, utilizing proper opening and closing procedures, and conducting other tasks as assigned.
  • Team Support: Support the veterinary medical team by ensuring the smooth flow of clients and pets through the hospital, maximizing productivity, and promoting a positive work environment.
Requirements
  • Leadership: Demonstrate leadership skills, including the ability to motivate and guide team members.
  • Customer Focus: Provide exceptional customer service, ensuring clients feel valued and supported.
  • Communication Skills: Possess strong written and verbal communication skills, with the ability to effectively communicate with clients, team members, and management.
  • Problem-Solving Skills: Demonstrate strong problem-solving skills, with the ability to identify, analyze, and resolve issues in a timely and effective manner.
Working Conditions

This position requires the ability to work in a fast-paced environment, with a high level of customer interaction. The noise level in the work environment is moderately high, and the associate must be able to stand, walk, stoop, kneel, crouch, and climb as well as manipulate up to 50 pounds. The associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards, and medication/controlled substances.