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Client Relations Manager

2 months ago

Midland, Texas, United States Peak Rentals Full time

PEAK RENTALS - CUSTOMER SUPPORT MANAGER

Position Overview

The Customer Support Manager at Peak Rentals serves as a vital connection between clients and the organization. This role is essential in identifying client requirements, liaising with management, and facilitating effective communication.

Primary Responsibilities:

  • Engaging with clients on a daily basis to evaluate their needs
  • Working closely with the Operations Manager to fulfill client requests
  • Delivering market insights and updates to the management team
  • Providing necessary personnel and resources for operational tasks
  • Ensuring the availability of staff and equipment as client demands change
  • Developing and nurturing client relationships for future business opportunities
  • Timely completion of all required documentation
  • Upholding ethical standards in all client interactions
  • Maintaining precise records of sales and prospecting activities
  • Participating in training programs and safety initiatives
  • Adhering to instructions and fulfilling assigned responsibilities

Qualifications:

  • Bachelor's degree preferred or equivalent professional experience
  • Expertise in oil and gas field services
  • Experience in client-facing roles with strong relationship management capabilities
  • Ability to influence client decisions and execute sales strategies
  • Valid driver's license and proficiency in MS Office applications
  • Strong interpersonal, organizational, and planning skills

Core Values:

  • A - Accountability
  • C - Continuous Improvement
  • T - Teamwork

Compensation Package

Competitive salary commensurate with experience.

Employee Benefits:

  • Comprehensive medical, dental, vision, life, and disability insurance
  • Paid time off and holidays
  • Retirement savings plan

Physical Requirements:

  • Work hours may vary; outdoor work in diverse conditions may be necessary
  • Exposure to noise and physical labor may occur
  • Ability to lift up to 50 lbs independently

Equal Employment Opportunity Statement:

Peak Rentals is an equal opportunity employer committed to a workplace free from discrimination and harassment. Employment decisions are made without regard to any protected status.

Compliance Notice:

All employees must adhere to the Clean Air Act regulations and company policies.