Enterprise Account Manager

3 hours ago

Midland, Texas, United States BioTouch Full time
Job Overview

The Enterprise Account Manager plays a pivotal role in fostering long-term relationships with high-volume clients, ensuring client satisfaction and consistent growth with existing accounts.

Key Responsibilities
  • Manage new account transitions, promoting subsequent growth by monitoring client business needs and pairing them with Path-Tec solutions.
  • Engage in frequent interactions with assigned clients, addressing their product, proposal, technology, and other needs with prompt follow-up.
  • Operate as the primary point of contact for all client matters.
  • Build and maintain strong, lasting relationships with coworkers and clients.
  • Develop trusted advisor relationships with key client stakeholders and executive sponsors.
  • Liaise between clients and internal teams to ensure timely and successful delivery of solutions according to client needs and objectives.
  • Communicate progress of monthly/quarterly initiatives to internal and external stakeholders through structured service reviews.
  • Forecast and track key account metrics to develop and oversee client retention campaigns, recognizing triggers based on client behavior and engaging with clients who request to terminate or downgrade service.
  • Identify growth opportunities within accounts and collaborate with the Sales team to create account strategies and bundled solutions.
  • Assist with client issues and provide escalation as needed.
  • Manage year-end pricing changes and contract renewals.
Requirements
  • 8-10 years of account and project management experience or relevant work experience with demonstrated problem-solving, critical thinking, and decision-making skills.
  • 4+ years of Path-Tec or related industry experience.
  • Expertise in Microsoft Applications (i.e., Outlook, Word, Excel, PowerPoint).
  • Demonstrated communication proficiency, with the ability to successfully complete solo account meetings and presentations at the highest level of an organization.
  • Proven capacity for managing multiple high-level tasks and demanding projects, while maintaining organization and timely completion, with expressed client satisfaction.
  • Exceptional delivery of client-focused solutions based on client needs and company capacity.
  • Excellent verbal and written communication skills.
  • First-rate listening, analytical, and presentation skills.
  • Well-developed interpersonal skills with the ability to effectively provide and receive feedback.
  • Strong networking skills with proven ability to work harmoniously with others to maximize productivity and profitability.
  • Keen perception of arising issues with a proven track record for swift resolution to mitigate negative impact to client and/or to company.
  • Detail-oriented with low error levels, while working under pressure in a fast-paced environment where re-prioritization is frequent and necessary to maintain client confidence and preserve Path-Tec's exemplary reputation.
Qualifications
  • Bachelor's degree required (preferably in a related field) or significant work experience equivalency.
  • All prospective employees must pass a background and drug check.

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