Customer Communications Specialist

16 hours ago


Vernon Hills, Illinois, United States Go Thrive Full time
Job Overview

Go Thrive is a leading business consulting and communications firm seeking ambitious and pioneering individuals to join our team as Customer Communications Team Members. Our mission is to assist clients in new customer acquisitions, expand their market reach, and dominate in the telecommunications industry.

Key Responsibilities
  • Deliver Public Presentations: Educate potential customers on the benefits of our client's products, services, and promotions.
  • Enhance Customer Satisfaction: Provide exceptional customer service and a personalized purchasing experience through active listening.
  • Identify Customer Needs: Troubleshoot and resolve customer problems, customizing purchases to meet their needs.
  • Upsell and Drive Sales: Utilize product knowledge, competitive pricing, and market research to increase sales revenue.
  • Record Customer Information: Accurately document customer contact information, installation dates, and product packages.
  • Strategize with Team Members: Collaborate with fellow Customer Communications Team Members to develop effective communications techniques.
  • Stay Informed: Maintain current knowledge on client products, services, promotions, sales targets, and campaign goals through virtual conference calls and on-site training.
  • Collaborate with Sales Executives: Work with Sales Executives and senior-level Customer Service team members to establish and attain targets and goals.
Preferred Skills
  • Persuasive Communication: Successfully convey the value of our client's products and services to targeted audiences.
  • Entrepreneurial Spirit: Demonstrate a competitive drive to exceed client goals and expectations.
  • Teamwork and Adaptability: Thrive in fast-paced environments and adapt to changing situations.
  • Solution-Oriented: Take initiative to find answers and overcome challenges.
  • Professional Representation: Represent our clients professionally and build long-lasting relationships with consumers.
Basic Qualifications
  • Education: High School Diploma or equivalent required; Bachelor's Degree in Business Administration, Management, Entrepreneurship, Communications, or related fields preferred.
  • Experience: 1-3 years of experience in Sales, Promotions, Customer Service, or related fields preferred.
  • Reliable Transportation: Ability to travel to on-site locations.


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