Front Desk Associate

4 days ago


Hilton, New York, United States Stonebridge Companies Full time
Job Summary

The Front Desk Associate is responsible for providing exceptional guest service and ensuring a smooth check-in and check-out experience for our hotel guests. This role requires a high level of accuracy and attention to detail, as well as excellent communication and problem-solving skills.

Key Responsibilities

• Operate the front desk according to standard operating procedures and provide exceptional guest service
• Check registration cards for completeness, accuracy, and legibility
• Maintain accurate cash sheets and balance the cash drawer
• Operate the switchboard and disperse calls as required
• Take guest messages and faxes with accuracy and repeat messages back to callers
• Know emergency procedures and respond accordingly
• Maintain a clean and organized lobby and office area

Requirements

• One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence
• Ability to speak English fluently
• Ability to interpret and perform basic computer and POS system functions

Work Environment

The work environment is typically indoor with minimal to moderate noise levels. The position may be exposed to and use of cleaning chemicals throughout the shift.

Physical Demands

The position requires standing more than 2/3 of the time, walking less than 1/3 of the time, and sitting less than 1/3 of the time. The associate may be required to lift up to 15 lbs and push/pull up to 10 pounds.

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