Front Desk Supervisor

3 days ago

Hilton Head, South Carolina, United States Hilton Grand Vacations Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Hilton Grand Vacations. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing daily operations, and driving business success.

Key Responsibilities
  • Coordinate front office daily operations, including guest check-in and check-out, and provide support to staff as needed.
  • Register guests into the system, verifying reservation and credit information.
  • Promote Hilton Grand Vacations services and provide recognition and benefits to members.
  • Train and direct new team members, providing ongoing support and development opportunities.
  • Maintain a house bank, make deposits, and accurately report receipts daily.
  • Supervise and ensure accurate sequences of events for guest registration and check-out.
  • Assign tasks to subordinates, including credit, missing addresses, registration cards, and overall front desk cleanliness and organization.
  • Post miscellaneous charges as requested.
  • Maintain a daily log of guest opportunities and corrective action steps.
  • Follow up on unresolved situations in a timely manner and pass on information to other managers or supervisors.
  • Follow up on credit opportunities during each shift.
Requirements
  • High school diploma or equivalent.
  • Prior related experience.
  • Ability to read, analyze, and interpret complex documents.
  • Ability to build and interpret business communications and reports.
  • Basic mathematical skills.
  • Highly skilled in solving practical problems and dealing with guest and business situations.
  • Excellent interpersonal and service skills.
  • Ability to resolve conflict, think on their feet, influence, and mentor others.
Preferred Qualifications
  • Associate's degree or college education.
  • Voice certification.
  • 3+ years of related experience.
  • Prior management or supervisory experience.

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. We offer an excellent benefits package to our full-time team members, including medical, dental, and vision insurance, a 401K plan, Paid Time Off (PTO) program, and extraordinary travel benefits. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

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