Resident Engagement Coordinator
2 weeks ago
Immediate Opening for a Customer Experience Specialist
Are you passionate about creating a welcoming environment? In the role of Customer Experience Specialist, you will play a vital part in ensuring residents feel at home within our community while guiding potential residents in their search for the ideal apartment.
Your positive demeanor, strong communication skills, and problem-solving abilities will be essential in fostering a sense of belonging at our properties.
Key Responsibilities:
- Utilize your positive attitude and communication expertise to engage with residents and prospects.
- Greet all visitors warmly, ensuring a friendly atmosphere in the office.
- Respond promptly and courteously to inquiries from residents and prospects through various communication channels.
- Handle incoming calls efficiently, documenting all relevant information accurately.
- Ensure that apartments are consistently prepared for showings and upcoming move-ins.
- Conduct regular inspections of buildings and amenities to maintain high standards of quality.
- Possess a thorough understanding of available apartment options and pricing to assist prospective renters effectively.
- Contribute to the planning of community events and support marketing initiatives.
- Organize and manage the package delivery area to ensure smooth operations.
- Maintain effective communication with vendors and community partners.
- Embark on a career path with opportunities for advancement into management roles.
Compensation and Benefits:
- Attractive base salary with a performance-based bonus structure.
- Comprehensive health, vision, dental, life, and disability insurance available shortly after employment.
- Generous retirement plan with company matching contributions.
- Paid time off starting at 120 hours annually.
- Nine paid holidays throughout the year.
Cottonwood Residential is at the forefront of transforming the apartment management industry, pioneering innovative approaches to enhance the customer experience. We value your creativity, eagerness to learn, and dedication to excellence as we strive to provide an unforgettable experience for all who visit our community.
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