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Resident Engagement Coordinator
2 months ago
Immediate Opening for a Customer Experience Specialist
Are you passionate about creating a welcoming environment? As a Customer Experience Specialist, your role will be pivotal in ensuring residents feel at home and assisting potential residents in discovering their ideal living space. Your positive demeanor, effective communication skills, and problem-solving abilities will be essential in fostering a sense of belonging.
In this full-time position, flexibility is key, with a schedule that may include evenings and weekends.
Key Responsibilities- Utilize your positive attitude and communication prowess to engage with residents and prospects.
- Greet all visitors with a warm smile and professional demeanor.
- Respond promptly and courteously to inquiries from residents and potential renters through various communication channels.
- Manage incoming calls and document relevant information accurately.
- Ensure that apartments are prepared for viewings and upcoming move-ins.
- Conduct regular inspections of the property to maintain high standards of quality and presentation.
- Possess comprehensive knowledge of available apartment options and pricing to assist prospective tenants effectively.
- Contribute to the planning of community events and support marketing initiatives.
- Organize and manage the package delivery area efficiently.
- Maintain effective communication with vendors and manage community-related correspondence.
- Embark on a career path with opportunities for advancement into management roles.
- Attractive base salary with performance-based bonuses.
- Comprehensive health, vision, dental, life, and disability insurance available shortly after employment.
- Generous retirement plan with company matching contributions.
- Paid time off starting at 120 hours annually.
- Nine paid holidays throughout the year.
Cottonwood Residential is at the forefront of transforming the apartment management industry by offering innovative solutions that enhance the customer experience. We value your creativity, eagerness to learn, and dedication to excellence as we strive to provide an exceptional living experience for our residents.