Technical Product Support Specialist

6 days ago


Phoenix, Arizona, United States Quest Global Full time

We are seeking a highly skilled Technical Product Support Specialist to join our team at Quest Global. In this role, you will provide technical support and guidance to customers who use our products, working closely with product management, and engineering teams to troubleshoot and resolve complex technical issues.

Job Responsibilities

The ideal candidate will have a strong background in mechanical engineering, quality engineering, or a related field, with 3-6 years of experience in product support or a related field. Key responsibilities include:

  • Providing technical support for our products via phone, email, or chat, diagnosing and resolving complex technical issues with a high degree of independence.
  • Escalating complex customer issues to the appropriate team for resolution as needed.
  • Collaborating with product management and engineering teams to identify and prioritize product improvements based on customer feedback and performance data.
  • Developing and maintaining technical documentation and knowledge base for our products.
  • Staying current on new product releases and updates, as well as industry trends and technologies.
Qualifications and Skills

To be successful in this role, you will need:

  • Bachelor's degree in mechanical engineering, quality engineering, or a related field.
  • 3-6 years of experience in product support or a related field.
  • Strong problem-solving and analytical skills.
  • Proficient with using Microsoft Office products.
  • Excellent verbal and written communication skills.
  • Ability to multitask and prioritize effectively in a fast-paced environment.
About Us

At Quest Global, we're in the business of engineering, but what we're really building is a brighter future. We believe engineering has the unique opportunity to solve the problems of today that stand in the way of tomorrow. For 26 years, we have strived to be the most trusted partner for the world's hardest engineering problems.

We bring deep industry knowledge and digital expertise to deliver end-to-end global product engineering services. Our multi-dimensional approach enables us to solve the most important and large-scale challenges across multiple industries, including aerospace and defense, automotive, and more.



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