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Technical Support Specialist

1 month ago

Phoenix, Arizona, United States TEKsystems Full time
Job Description

At Charles Schwab, we are looking for a skilled Technical Support Specialist to join our team. As a key member of our National Service Desk, you will be responsible for providing exceptional technical support to our internal customers.

Responsibilities:

  • Diagnose and troubleshoot end-user desktop application issues and provide effective solutions.
  • Provide timely resolution of problems or escalate on behalf of the customer and ensure their satisfaction.
  • Develop and maintain effective relationships with users by communicating clearly and professionally.
  • Support and maintain effective relationships with users by communicating clearly and professionally.
  • Perform account management and maintenance for various applications and systems.
  • Communicate with customers at all levels of technical and non-technical skills sets.
  • Follow all standard operating procedures (SOP) through the effective use of Knowledge management.

Requirements:

  • 2+ years of experience working in a service desk or customer service environment.
  • Minimum 1 year technical support experience.
  • Minimum 1 year chat support experience.
  • Experience using ITSM platforms (SmartIT / Remedy, ServiceNow, Cherwell) and remote support tools (SCCM, Software Center, Client Center Configuration Manager).
  • Ability to type at least 40 words per minute.
  • Ability to multitask effectively and handle 2-3 concurrent chat sessions at a time.

What We Offer:

  • Opportunity to work for one of the largest financial institutions.
  • Chance to grow your career within a well-established organization.
  • Opportunity to work with and support the latest technology.
  • Stable work environment with a company that takes pride in the development and career success of its employees.

Work Environment:

Candidates will start off working remote until Charles Schwab decides to return back to the office. Once resources are asked to return back into the office, they will then work onsite at the following location: 4701 E Francisco Dr, Phoenix, AZ 85044, USA.

Will Equipment be provided while candidates work remote: Yes, the client will be providing equipment to technicians while they work remote and their equipment will be either shipped to them or they will be alerted to come onsite to retrieve.