Technical Support Specialist
7 days ago
Mark-Taylor is a leading investment manager, developer, and owner of Class-A multifamily real estate. With a strong commitment to excellence, we strive to create value for our clients through our expertise in property management and development.
Salary InformationThe estimated salary range for this position is $60,000 annually, commensurate with experience. This competitive compensation package reflects the company's commitment to attracting and retaining top talent.
Job DescriptionThis role provides technical support for IT systems across various communities and corporate offices. As a first-line technical support specialist, you will be responsible for troubleshooting hardware, software, and network issues in a timely manner. Additionally, you will assist in setting up new equipment, documenting issues and resolutions, and collaborating with the IT team to identify improvements to the technology infrastructure.
Key Responsibilities- Provide technical assistance via phone, email, or in-person to resolve end-user issues.
- Troubleshoot and resolve hardware, software, and network problems efficiently.
- Maintain and support computer systems, printers, and other peripherals.
- Configure and set up new equipment, including computers, mobile devices, and software applications.
- Document issues and resolutions using a ticketing system for accurate records and knowledge sharing.
- An associate's degree in Information Technology, Computer Science, or a related field; or equivalent work experience.
- Proven experience as a Helpdesk Technician or in a similar role.
- Strong knowledge of Windows and macOS operating systems.
- Proficiency with Microsoft Office Suite, email clients, and remote desktop applications.
As an equal opportunity employer, Mark-Taylor offers a dynamic work environment that values diversity and inclusion. We require authorized workers in the US without sponsorship and expect candidates to have reliable transportation and a willingness to travel to various communities.
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