Technical Support Specialist
1 month ago
TEKsystems is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients, troubleshooting and resolving technical issues, and maintaining a high level of customer satisfaction.
Key Responsibilities- Provide technical support to clients via phone, email, and chat.
- Respond to and resolve technical issues in a timely and professional manner.
- Collaborate with internal teams to resolve technical issues and improve overall client experience.
- Stay up-to-date with the latest technologies and trends in the industry.
- 2+ years of experience in a technical support role.
- Strong technical skills and knowledge of Windows and Microsoft Office.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Experience with remote support tools and ticketing systems.
- Knowledge of PC technical support, systems administration, and networking.
- Ability to multitask and work in a team environment.
At TEKsystems, we offer a dynamic and supportive work environment, competitive compensation and benefits package, and opportunities for career growth and development.
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