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Sales Professional

2 months ago

Glendale, California, United States Robbins Brothers Full time
Job Description

Role Summary

The Sales Associate is responsible for building long-term relationships with guests, providing exceptional guest services, and meeting sales goals and objectives.

Key Responsibilities

  • Sales
    • Completes all required on-boarding and e-campus assigned training modules in the assigned timeframe.
    • Completes all required sales training and education programs provided by the company.
    • Greets guests, builds rapport, identifies buying behavior, seeks verbal commitment, and asks for the sale.
    • Crafts sales request, adeptly handles counter offers to reach mutual agreement, engages managers and team members for sales support at appropriate time, and adheres to company policies and procedures.
    • Demonstrates the capability to close the sale and follows through to ensure all documentation meets required company policies and procedures.
    • Demonstrates capability to meet key performance indicators, sales goals, and objectives.
    • Tracks own sale close rate and develops strategies for improvement.
    • Utilizes company's data resources, prospecting methodology, and selling system.
  • Guest Service
    • Greets guests and makes positive first impression, uses active listening to create engagement, and build rapport.
    • Responds promptly to guests questions and requests, works continuously to exceed their expectations.
    • Delivers the Robbins Brothers selling experience and creates guest loyalty.
    • Builds long term relationships with guests and follows up after the sale.
    • Communicates promptly with guests through all avenues of communication.
    • Promptly answers telephone calls according to established company guidelines.
    • Maintains accurate guests' records utilizing Salesforce.
  • Merchandising
    • Completes the required product training in the timeframe required.
    • Takes personal initiative to acquire product knowledge and stays up to date on incoming merchandise.
    • Demonstrates the ability to sell all product categories.
    • Partners with manager and experienced sales associates to learn merchandise display best practices.
    • Maintains merchandise display cases throughout the day.
    • Demonstrates and maintains Robbins Brothers quality control and security standards when handling merchandise.
  • Store Security
    • Adheres to company security policies and procedures for store operations.
    • Maintains continual awareness of security concerns when operating within the store.
    • Adheres to policies and procedures for handling merchandise.
    • Complies with policies and procedures for opening and closing the store.
  • Values
    • Demonstrates integrity in sales practices by adhering to company policies and procedures.
    • Acts in the best interest of the company and team.
    • Exhibits transparency and fairness in all transactions and interactions.
    • Takes responsibility for actions and decisions.

Job Specifics

  • Job Type
  • Full-time
  • Compensation
  • Commissioned Salary with Starting Base
  • Benefits
    • 401(k)
    • Medical, Dental and Vision insurance
    • Employee discount
    • Vacation
  • Shift
  • Day shift
  • Evening shift
  • Experience
    • Customer service: 3 years (Recommended)
    • High-end sales: 3 years (Recommended)
    • CRM software: 3 years (Recommended)
    • Salesforce: 2 years (Preferred)