Operations Analyst

4 hours ago

Foster City, California, United States ACL Digital Full time
Job Title: Operations Analyst

Location: Hybrid FC

Duration: 6 Months

Description:

We are seeking a detail-oriented and analytical Operations Analyst to join our team at ACL Digital. As an Operations Analyst, you will play a critical role in ensuring the smooth operation of our Trade organization within the Managed Markets Strategy & Operations (MSO) department.

Key Responsibilities:

  • Evaluate daily orders received from direct customers against inventory data feeds to ensure contractually defined inventory limits are not exceeded.
  • Monitor internal metric reports to identify when direct customers are running low on inventory and proactively reach out to buyers to understand their stocking plans.
  • Engage with indirect customers, in cooperation with the sales team, to understand stocking issues in the field and communicate them appropriately to buyers and account management.
  • Review direct and indirect customer returns, leveraging reports and resources to apply the appropriate credit values according to Gilead's return policies.
  • Collaborate with 3rd party logistics service providers and data warehouse vendors.
  • Cross-functionally support internal colleagues (e.g., Supply Chain, Legal, Finance, Quality, IT, Audits, etc.) to work toward Gilead's business goals & objectives.
  • Follow Gilead's policies to maintain and improve the company's level of customer service to direct and indirect customers.
  • Serve as a resource to colleagues within the Trade organization (Operations, Strategy, Contracting, and Relations) to support contracting strategy, analytics, and recommendations.
  • Perform ad-hoc reporting, analytics, and documentation requests according to business need.

Requirements:

  • Bachelor's degree in Business Administration, Supply Chain, Economics, Finance, Engineering or related fields.
  • 3+ years of pharmaceutical or biotech industry preferred.
  • Able to multi-task, self-start, and dynamically prioritize ad-hoc deliverables versus day-to-day tasks with high attention to detail and a professional demeanor in a deadline-intensive environment.
  • Able to analyze data from multiple sources and communicate findings in a clear and organized manner.
  • Able to make decisions, influence peers, and solve problems while working collaboratively and respectfully in a team structure.
  • Demonstrated ability to effectively and productively communicate both orally and in writing.
  • Proficiency in MS Office applications (Advanced in Excel) is required.
  • Working knowledge of contracts and regulations, advisories, methodologies, and standard operating procedures is preferred.
  • Industry knowledge of pharmaceutical business standards and regulations is preferred.
  • Working knowledge of ERP systems (Oracle/SAP), Business Intelligence (OBIEE), Trade data platforms (Integrichain or Valuecentric), EDI data sets (852/867), and visualization tools (Tableau) is preferred.

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