Technical Support Specialist

2 days ago

Springfield, Illinois, United States Positronic Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Positronic. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring they have the tools and resources they need to succeed.

Key Responsibilities
  • Assist the IT Service Desk team in resolving user troubles submitted via the ticketing system, phone calls, emails, or walk-ins.
  • Instruct computer users in the appropriate use of equipment, software, and manuals.
  • Provide regular reporting of work performed, the status of work or projects in progress, and communicate specific issues or required action items.
  • Monitor incoming support tickets and ensure they are assigned to the proper IT personnel or MSP.
  • Install, configure, monitor, and troubleshoot various hardware and software systems, including thin clients, zero clients, laptops, desktops, mobile devices, and printers.
  • Support data and voice networking hardware and software, server and storage infrastructure, security hardware and software, and cloud services.
  • Communicate with employees on varying technical or non-technical levels of understanding to solve problems or provide assistance.
  • Create, delete, and manage user accounts and security groups.
  • Assist the Support Specialist Lead in ensuring tickets assigned to an MSP or other 3rd party support are resolved.
  • Exhibit exemplary attendance and punctuality.
  • Comply with company policies and procedures.
  • Perform other duties as assigned.
Requirements
  • An associate degree in a computer-related field, such as Information Technology.
  • A minimum of two years of experience in a related field.
  • Two years of experience providing desktop and application support.
  • Two years of experience supporting Microsoft Windows Desktop OS.
  • One year of experience supporting Microsoft Windows Server.
  • An equivalent combination of education, experience, or certifications may be accepted.
Physical Requirements
  • Must be able to move about the work area, from one area to another to perform duties and assist customers.
  • Must be able to extend upper or lower extremities in an upward or downward direction to perform work tasks or other specific functions.
  • Must be able to apply pressure to hold an object or to complete other work-related tasks.

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