Bilingual Audience Services Specialist

2 weeks ago


Birmingham, Alabama, United States Eternal Word Television Network, Inc. Full time
HOW YOU WILL CONTRIBUTE TO OUR MISSION:

As a Bilingual Audience Services Specialist, you will be instrumental in furthering the vision of our founder, Mother Angelica, to our EWTN Family. The Bilingual Audience Services Specialist is dedicated to providing a compassionate, attentive, and positive experience for our viewers through various communication channels, including phone calls, emails, and written correspondence.

YOUR RESPONSIBILITIES:
  • Serve as the primary point of contact for audience inquiries through multiple communication methods, including telephone, online platforms, and written messages.
  • Address questions related to various departments such as Friary, Marketing, Production, Programming, Radio, Theology, and more, as necessary.
  • Process prayer requests, assist with order issues, and handle donation transactions.
  • Deliver exceptional customer service to the EWTN audience.
ABOUT YOU:
  • You are passionate about customer service and possess 1-2 years of experience in a customer service or call center role.
  • You have outstanding verbal and written communication skills, the ability to manage multiple tasks, and proficiency in MS Office and basic data entry.
  • You are fluent in English and Spanish, with a strong command of grammar, spelling, and composition.
  • You demonstrate patience, kindness, and a helpful demeanor that fosters a positive experience for our EWTN community.
  • You are a practicing Catholic with a solid understanding of the Catholic Faith and EWTN's mission.
WHAT YOU WILL APPRECIATE ABOUT WORKING WITH US:
  • Engage in a meaningful career that allows you to utilize your God-given talents, contributing to EWTN's mission of spreading the Gospel worldwide.
  • Experience a family-oriented workplace that values the significance of family, welcoming you as part of the EWTN Family.
  • Participate in daily Mass, Adoration, and prayer during your workday.
  • Enjoy a competitive salary and a comprehensive benefits package, including Health, Dental, Vision, Life insurance, and a Retirement Savings Plan.
  • Benefit from 11 Paid Holidays and a generous Paid Time Off program.
  • Access tuition reimbursement for online continuing education and degree programs through our partnership with Catholic Distance University.
  • Learn alongside experienced employees while contributing fresh ideas to the team.


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