Bilingual Audience Services Specialist

2 weeks ago


Birmingham, Alabama, United States Eternal Word Television Network, Inc. Full time
HOW YOU WILL CONTRIBUTE TO OUR MISSION:

As a Bilingual Audience Services Specialist, you will be pivotal in furthering the vision of our founder, Mother Angelica, for the EWTN Family. This role is dedicated to providing a compassionate, attentive, and positive experience for our audience through various communication channels.

KEY RESPONSIBILITIES:
  • Serve as the primary point of contact for audience inquiries through phone, email, and written correspondence.
  • Address questions related to various aspects of the Network, including Marketing, Production, Programming, Radio, and Theology.
  • Manage prayer requests, resolve order issues, and facilitate donation transactions.
  • Deliver exceptional customer service to enhance the experience of EWTN viewers.
ABOUT YOU:
  • You are passionate about customer service, with 1-2 years of experience in a customer service or call center setting.
  • You possess strong verbal and written communication skills, can manage multiple tasks efficiently, and are proficient in MS Office and basic data entry.
  • You are fluent in English and Spanish, with a solid understanding of grammar, spelling, and composition rules.
  • You demonstrate patience, kindness, and a helpful demeanor that fosters a positive experience for our audience.
  • You are a practicing Catholic with a deep understanding of the Catholic Faith and the mission of EWTN.
WHAT YOU CAN EXPECT:
  • A meaningful career where your skills contribute to EWTN's mission of spreading the Gospel.
  • A family-oriented workplace that values your role as part of the EWTN Family.
  • Opportunities for spiritual growth through participation in daily Mass, Adoration, and prayer during work hours.
  • A competitive salary and a comprehensive benefits package, including Health, Dental, Vision, Life insurance, and a Retirement Savings Plan.
  • Generous Paid Time Off and 11 Paid Holidays.
  • Tuition reimbursement for online education and degree programs through our partnership with Catholic Distance University.
  • The chance to collaborate with experienced team members while sharing innovative ideas.


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