Customer Service Specialist

2 weeks ago


Birmingham, Alabama, United States Bath Planet Full time
Job Overview

Experienced Customer Service Specialist

Bath Planet is a leading name in the acrylic bath remodeling sector, dedicated to enhancing bathrooms across North America through the production and installation of high-quality, durable, and low-maintenance bath fixtures. We are seeking a skilled Customer Service Specialist to join our dynamic team.

Key Responsibilities:

  • Engage with customers through a workstation, utilizing a computer and headset for effective communication.
  • Handle both incoming and outgoing customer calls efficiently, averaging over 100 calls daily.
  • Foster positive relationships with customers to improve the company’s image and reputation.
  • Adhere to our customer engagement strategy to ensure satisfaction.
  • Achieve both qualitative and quantitative performance targets.
  • Prior experience in customer support or sales is highly preferred.
  • Demonstrate excellent verbal communication and phone skills.
  • Adapt to various customer personalities with ease.
  • Proficient in CRM technology.
  • Maintain a customer-centric approach.
  • Exhibit strong multitasking abilities.
  • Possess exceptional time management skills.
  • A high school diploma or GED is required.

Compensation: We offer a competitive compensation package that includes an hourly wage along with bonus opportunities.

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