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Spanish-English Customer Support Specialist

2 months ago

Birmingham, Alabama, United States Wise Staffing Full time

Bilingual Customer Support Specialists are essential in delivering exceptional service to clients in both English and Spanish. Their primary duties include managing incoming calls, responding to customer inquiries, translating essential documents, resolving customer issues, and keeping management updated on service metrics.

Essential Skills:

  • Excellent Communication Skills
  • Empathy and Patience
  • Strong Time Management Skills
  • Client Relationship Management
  • Commitment to Continuous Improvement
  • Ability to Lift Materials Weighing up to 90lbs

Core Responsibilities:

  • Assisting clients and contractors with their product selections
  • Efficiently processing and managing orders
  • Developing and maintaining inventory tracking systems to enhance operational efficiency
  • Coordinating with suppliers and monitoring inventory levels through control assistants
  • Documenting all incoming and outgoing shipments for quality assurance and inventory oversight
  • Providing consistent updates to upper management regarding inventory and shipping status
  • Handling cash transactions accurately