Global Pet Relocation Manager

2 weeks ago

Austin, Texas, United States PetRelocation Full time
Job Title: Global Pet Relocation Manager

About Us:

PetRelocation is a global services company dedicated to helping pets move around the world. Our team is passionate about providing exceptional customer service and ensuring the safe and smooth relocation of pets.

About the Role:

We are seeking a highly skilled and experienced Global Pet Relocation Manager to join our team. As a key member of our team, you will be responsible for managing the end-to-end process of pet relocations, including client consultation, move planning, and logistics coordination.

Key Responsibilities:

  • Client Acquisition and Management: Lead qualification, sales pipeline management, client consultation, and record keeping.
  • Move Planning and Logistics: Research and compliance, move planning, documentation and verification, service partner coordination, and client consultation.
  • Book Services: Service partner liaison, itinerary coordination, and client communication.
  • Travel Oversight & Support: Pre-travel guidance, main point of contact, journey monitoring, and final delivery.
  • Relationship Management & Client Communication: Rapport building, timely communication, issue resolution, and brand representation.
  • Process Improvement and Collaboration: Process enhancement, cross-functional collaboration, and knowledge sharing.

Requirements:

  • Proficiency in Microsoft Office Suite.
  • Prior experience with a customer relationship management (CRM) system.
  • Excellent relationship management skills with a customer-solution focus.
  • Strong organizational, planning, and prioritization abilities.
  • Exceptional communication skills, both written and verbal.
  • Ability to handle ambiguity, adapt to change, and work under minimal supervision.
  • Proven problem-solving skills and ability to make appropriate recommendations.
  • Strong attention to detail and information gathering abilities.
  • Ability to exercise independent judgment and discretion while adhering to company policies.
  • Demonstrated ability to build strong relationships with team members and external partners.

Preferred:

  • Experience in the logistics, travel, or animal care industry.
  • Prior experience building processes and procedures.
  • Proficiency with Salesforce.
  • Maintain professional and technical knowledge related to PetRelocation, mobility and pet travel industries (i.e. Live Animal Regulations (LAR) and Animal Welfare Act (AWA)).

What We Offer:

  • Work Life Balance: Open paid time off from the start, with a recommendation to take around two weeks during the first year.
  • Benefits: Benefits (Medical, Dental, Vision) with company contribution, Telemedicine Medical Visits, Wellness Program with rewards, Ability to Contribute to your 401k account, and Pet Insurance.
  • Learning and Development: Firsthand experience with international countries and cultures, Independent workflow.

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