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Customer Service Specialist
2 months ago
As a vital member of our team at ABC Recovery Center, you will engage with clients through various communication channels, primarily focusing on assisting them with inquiries related to vehicle safety and compliance.
Key Responsibilities:
- Manage incoming calls in both English and Spanish, ensuring a high level of customer satisfaction.
- Address client questions regarding vehicle safety recalls and related publications.
- Provide support through phone, chat, and email, maintaining professionalism at all times.
- Accurately input vehicle safety complaints into a designated government database.
- Record consumer inquiries and requests using our proprietary ticketing system.
Essential Qualifications:
- Proficient computer and data entry skills.
- Strong analytical skills to effectively resolve customer issues.
- Excellent verbal and written communication abilities.
- Ability to interact positively with clients and colleagues at all levels.
- Capacity to manage multiple tasks efficiently.
- Experience in conducting research as needed.
- Strong organizational skills to maintain orderly files and workspaces.
- Proven ability to handle significant responsibilities and manage high volumes of calls and emails.
- A solid work ethic is essential. Experience with government contracts is advantageous.
Preferred Skills:
- Demonstrated ability to manage responsibilities effectively under pressure.
- Strong data entry and computer skills.
- Analytical skills for resolving complex inquiries.
- Must be eligible to obtain and maintain Public Trust Security Clearance.
Join us at ABC Recovery Center and contribute to our mission of providing innovative and secure solutions in vehicle safety compliance.
