Customer Service Representative

2 weeks ago


Tampa, Florida, United States Tampa Metropolitan Area YMCA Full time
YES Center Call Center Specialist

Under the direction of the YMCA Engagement and Solutions Center (YES Center) Call Center Director, the YES Center Call Center Specialist will be responsible for receiving and making calls to support Family Center operations.

Key Responsibilities:

  • Respond to inbound calls from families and community members
  • Make outbound calls to families and community members to provide support and services
  • Provide excellent customer service and support to families and community members
  • Work collaboratively with the YES Center team to achieve goals and objectives

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and critical thinking skills
  • Ability to work independently and as part of a team

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package


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