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Customer Service Representative

1 month ago

Tampa, Florida, United States RemX Full time

**Job Summary**

We are seeking a highly skilled and bilingual Customer Service Representative to join our team at RemX. As a Remote Bilingual Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients through inbound calls.

**Key Responsibilities:**

  • Respond to and resolve consumer inquiries and issues in a timely and professional manner.
  • Provide education and status on previously submitted pre-authorizations or pre-determination requests.
  • Meet performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution, and attendance.

**Requirements:**

  • 1 year of recent call center experience.
  • 6 months of previous remote work experience.
  • High School diploma or GED required.
  • Goal-driven and detail-oriented individual with excellent communication skills.

**What We Offer:**

  • A competitive hourly rate of $18.00.
  • Flexible scheduling with varying hours between 7am-11pm, Monday through Sunday.