International Sales Customer Service Representative

5 days ago


Fort Lauderdale, Florida, United States ARNET PHARMACEUTICALS CORP Full time
Job Summary

We are seeking a highly skilled and experienced International Sales Customer Service Representative to join our team at Arnet Pharmaceuticals Corp. This role will be responsible for providing exceptional customer service and support to our international customers, while also developing and maintaining strong relationships with key stakeholders.

Key Responsibilities

  • Provide sales support to the International Sales Business Developer, including developing written quotations and requesting samples to send to customers.
  • Answer specific questions regarding products and their benefits, order status, packaging, registration issues, and lead times.
  • Support the marketing department in the preparation of international tradeshows and materials.
  • Prepare monthly reports, including invoicing, summary of quotes sent, samples, and other relevant data.
  • Maintain accurate records for each customer, including quotes, prices, packaging, specifications, and complaints.
  • Process and data entry of orders and invoicing using Visual software.
  • Communicate effectively with various departments, including Manufacturing, Packaging, Laboratory, Registration, Regulatory Affairs, Graphic Design, and others.
  • Follow up on the Registration Process and payment of Registration fees with each customer.
  • Expedites the resolution of customer problems and complaints.
  • Request codifications for Master Formulas for finished Products.
  • Support inventory control of customer supply materials.
  • Support management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new development of products and services.
  • Contribute to team effort by accomplishing related results as needed.

Requirements

  • Bachelor's degree.
  • Associate's degree or Bachelor's degree (preferred).
  • 2-5 years' experience in customer service.
  • Strong computer skills (Microsoft Word, Excel, Outlook).
  • Strong communication skills.
  • Able to accept criticism and show desire to learn and improve.
  • Able to multitask.
  • Works well in a fast-paced environment.
  • Bilingual (Spanish and English).

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