Customer Service Representative

4 days ago


Fort Lauderdale, Florida, United States Lennox International Inc Full time

At Lennox International Inc, we are seeking a skilled Customer Service Representative to join our team. As a key member of our National Account Services (NAS) team, you will be responsible for handling incoming customer calls and fulfilling customer needs to ensure satisfaction.

Key Responsibilities:

  • Process new orders based on customer requests.
  • Track open orders to ensure completeness in a prompt manner.
  • Check pricing and verify availability.
  • Review and troubleshoot customer problems and initiate standard action for repair, replacement, return or field service as guided by customer service policies.
  • Use a computerized system for tracking, information gathering and/or troubleshooting.
  • Respond to customer inquiries, as needed, by referring them to published materials, secondary sources or more senior staff.

Requirements:

  • Requires a high school diploma or an equivalent combination of education and experience. A bachelor's degree or equivalent is preferred.
  • Excellent written and verbal communication skills, including effective listening skills.
  • Ability to learn and understand technical terminology.
  • Must be able to work in a fast-paced goal-oriented environment.
  • Able to handle multiple tasks, stay organized, and focused on details.

About Lennox International Inc:

We are an equal opportunity employer and value diversity and inclusion in our workplace. Our goal is to build workplaces that reflect the communities where we live and work, support the growth and development of each team member as they strive to reach their full potential, and empower them to be their authentic selves.



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