International Banking Account Representative
5 days ago
Central Pacific Bank is seeking a highly skilled International Banking Account Representative to join our team. As a key member of our international banking department, you will be responsible for providing exceptional customer service and support to our global clients.
Key Responsibilities- Perform sales, servicing, and operational functions for international mass market customers, including non-resident aliens.
- Identify and resolve customer banking needs to expand share of wallet and provide high-level customer engagement.
- Migrate customers to high-value customer (HVC) level accounts ($250k+).
- Perform fundamental operational tasks, such as account openings, deposit and loan products, and secured and unsecured consumer loan applications.
- Provide customer service functions, handling incoming calls and emails from internal and external customers, according to established call center standards.
- Manage and grow mass market portfolio with safe and profitable opportunities from existing and new clients and sources.
- Ensure daily operational efficiency in compliance with regulations and CPB policies and procedures.
- High School Diploma or GED required.
- 1 year of related experience.
- Must be able to perform light physical work and to move or lift items up to 20 pounds.
- Must be able to operate and proficiently use standard office equipment.
- Must be able to clearly communicate verbally and in writing with all internal and external customers.
- Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time.
We are an equal opportunity employer and maintain a drug-free workplace. We perform pre-employment substance abuse testing.
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