International Banking Account Representative

5 days ago


Honolulu, Hawaii, United States Central Pacific Bank Full time
Job Summary

Central Pacific Bank is seeking a highly skilled International Banking Account Representative to join our team. As a key member of our international banking department, you will be responsible for providing exceptional customer service and support to our global clients.

Key Responsibilities
  • Perform sales, servicing, and operational functions for international mass market customers, including non-resident aliens.
  • Identify and resolve customer banking needs to expand share of wallet and provide high-level customer engagement.
  • Migrate customers to high-value customer (HVC) level accounts ($250k+).
  • Perform fundamental operational tasks, such as account openings, deposit and loan products, and secured and unsecured consumer loan applications.
  • Provide customer service functions, handling incoming calls and emails from internal and external customers, according to established call center standards.
  • Manage and grow mass market portfolio with safe and profitable opportunities from existing and new clients and sources.
  • Ensure daily operational efficiency in compliance with regulations and CPB policies and procedures.
Requirements
  • High School Diploma or GED required.
  • 1 year of related experience.
Working Conditions
  • Must be able to perform light physical work and to move or lift items up to 20 pounds.
  • Must be able to operate and proficiently use standard office equipment.
  • Must be able to clearly communicate verbally and in writing with all internal and external customers.
  • Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time.

We are an equal opportunity employer and maintain a drug-free workplace. We perform pre-employment substance abuse testing.



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