Customer Success Manager

7 days ago


Norfolk, Virginia, United States KITCO Fiber Optics, Inc. Full time
About KITCO Fiber Optics, Inc.

We are a leading provider of fiber optic termination, inspection, and testing products, and training and consulting services, to the military and harsh environment communications industry.

Job Summary

We are seeking a highly motivated and experienced Sales Specialist to join our team. As a Sales Specialist, you will be responsible for driving revenue growth and expanding our customer base.

Key Responsibilities:
  • Respond to RFQs or market leads and follow up on quotes to increase revenue
  • Process and execute customer purchase orders, retail transactions, and contracts
  • Manage customers' open orders and maintain files for quotations, purchase orders, and sales order acknowledgements
  • Respond to customer planning data in adherence to supplier inventory management agreements
  • Apply basic finance and accounting concepts as it applies to sales
  • Understand research and apply knowledge for fiber optic cables, connectors, and tool kits
  • Apply knowledge of assembly, fabrication, logistics, and related manufacturing concepts as it relates to customer orders and satisfaction
  • Keep up with industry trends and development with continuous fiber optic training
  • Prepare, evaluate, and execute company's complex cost analysis for clients and apply discounts accordingly
  • Process returns material requests, coordinated with Quality and warehouse personnel
  • Support and backup others in the customer service team, Training, and Field Service administrative support as needed
  • Review and provide effective and efficient solutions for customer complaints
  • Responsible for overall customer satisfaction in terms of product quality for assigned customers
  • Oversee coordination of quality problem resolution with manufacturing for assigned customers
  • Support outside sales in the development of new business
  • Maintain existing business and present new products
  • Responsible for upselling customers and prospective customers to generate new sales and grow revenue by selling a defined set of company products
Requirements:
  • Minimum of 3 years' experience with B2G and B2B sales
  • Experience in ERP Systems: Costpoint preferred
  • Usage of Microsoft Office: Outlook, Word, Excel, PowerPoint, Access, Teams
  • Type 45+ WPM
  • Knowledge of navigating Government sites: EXOSTAR,, BidLink, etc.
  • Knowledge of basic government contract with terms and conditions
What We Offer:

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to, and please be sure to include the title and the location of the position for which you are applying.



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