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Customer Engagement and Sales Professional

2 months ago

Norfolk, Virginia, United States REI Virginia Beach Full time

About the Role:

We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at REI Virginia Beach. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Provide top-notch customer service and support during in-store interactions, ensuring a positive and engaging experience for our clients.
  • Maintain high levels of compliance by adhering to both retail and client practices, ensuring a seamless and efficient shopping experience.
  • Communicate effectively with the sales team to address customer needs and provide solutions.
  • Attend marketing and sales training sessions offered by our client and our own team, staying up-to-date on the latest products and services.
  • Drive sales by promoting new products and offerings, identifying opportunities to increase revenue and enhance customer satisfaction.

Requirements:

  • Goal-oriented and driven, with a strong desire to succeed in a fast-paced retail environment.
  • A self-starter attitude with the ability to problem-solve and adjust approach as needed, ensuring a high level of customer satisfaction.
  • Customer service background preferred, but not required, as we provide comprehensive training to ensure success.
  • Able to work a full-time schedule with flexibility to accommodate occasional changes or adjustments.
  • Ability to work effectively in teams and independently, with a strong focus on collaboration and communication.