Public Safety Dispatcher

3 weeks ago


Waterbury, Connecticut, United States Northwest CT Public Safety Communication Center Full time
Public Safety Dispatcher Job Description

At Northwest CT Public Safety Communication Center, we are seeking a highly skilled and dedicated Public Safety Dispatcher to join our team. As a Public Safety Dispatcher, you will be responsible for assessing and prioritizing emergency calls, dispatching appropriate resources, and collaborating with police, fire, and medical personnel to coordinate swift and effective responses.

Key Responsibilities:
  • Assess and prioritize emergency calls based on level of urgency
  • Dispatch appropriate emergency personnel and resources
  • Collaborate with police, fire, and medical personnel to coordinate responses
  • Document and maintain accurate records of all calls
  • Project a professional attitude and remain calm under pressure

Requirements:
  • Prior or current experience in public safety, emergency services, or a related field
  • Proficient computer skills and ability to quickly learn dispatching software
  • Exceptional communication skills and ability to convey information clearly
  • Strong decision-making and problem-solving skills
  • Availability to work varying shifts, including nights, weekends, and holidays

Perks and Benefits:
  • Competitive salary package with opportunities for growth and advancement
  • Comprehensive training program to equip you with the skills and knowledge necessary to excel in your role
  • Rewarding work environment where you can make a difference and help those in need
  • State-of-the-art facilities and technology to support your success
  • Health, dental, and vision benefits
  • Long-term and short-term disability benefits
  • 401k with company match

How to Apply:
Once we have received your application, your resume, skills, and experience will be evaluated by a member of our hiring team. You will then be contacted to schedule an in-person multi-phase Skills Assessment test. Successfully completing this test will qualify you for an in-person interview and further assessment of qualifications for the position.

This is a full-time, non-exempt 40-hour per week job position, working a variety of shift hours including combinations of 8, 10, and 12-hour shifts. A Collective Bargaining Agreement is in place with IAFF Local 5146. Pay commensurate with prior public safety experience taken into consideration and as defined in Pay Steps of the collective bargaining agreement. A comprehensive background check including pre-employment physical, drug testing, and criminal history will be conducted on potential employee candidates.

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