Automotive Service Manager Trainee

4 days ago


Waterbury, Connecticut, United States VIP Auto LLC Full time
Job Summary

The Automotive Service Manager Trainee is responsible for learning the VIP culture and management processes to be prepared to lead a team in serving customers at their location. The ideal candidate will have a strong understanding of automotive servicing and the industry, with excellent verbal and written communication skills.

Key Responsibilities

• Ensures that the team operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations.
• Delivers an exceptional customer experience and results through helping the team achieve execution of VIP programs and standards.
• Hires the best associates in the area, develops a superior team, and ensures all store associates have taken and passed all their required LMS training.
• Properly schedules the team to meet customer needs, effectively communicates with the team, and monitors email for customer appointments and communication.
• Trains, supports, and delivers the 5 for 5 process to educate customers about their vehicle's conditions and partnering with them on necessary solutions.
• Controls the dispatching and assignment of work orders to technicians, attends off-site meetings and training sessions as needed, and ensures satisfactory maintenance, appearance, and condition of facility and equipment.

Requirements

• Two years related experience in automotive service management, completion of a two-year college or technical school program recommended, or an equivalent combination of education and experience.
• Strong people management and leadership skills, excellent verbal and written communication, sound business sense, and strong organization and time management skills.
• Current, valid driver's license issued in the state of residence, equipment safety certification, ASE certification C1- Service Consultant required, and ASE certification P- Parts Specialist recommended.

Work Environment

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department, which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate, and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon the type of service being performed. Protective eyewear must be worn in the service area at all times.

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