Help Desk Technician

1 week ago


Sacramento, California, United States KAI Partners Inc. Full time
Job Title: Entry-Level Help Desk Technician

KAI Partners Inc. is seeking a skilled Entry-Level Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support to our clients and ensuring the smooth operation of our IT systems.

Key Responsibilities:
  • Troubleshoot and resolve technical issues related to Windows Desktop, single sign-on, multi-factor authentication, virus removal, software installation, hardware/software systems, virus scans/removals, password resets, and device problems.
  • Accurately identify and escalate complex issues to higher-level support and determine the need for and provide system configuration.
  • Install and configure Microsoft Office and other applications following internal procedures.
  • Provide remote and in-person technical support to users, addressing their questions and issues clearly and helpfully.
  • Configure system settings to meet user requirements and ensure optimal performance.
  • Document and resolve technical issues; install, test, and troubleshoot computers, peripherals, and other devices.
  • Communicate effectively with internal and external customers, both verbally and in writing.
  • Maintain a pleasant demeanor and provide exemplary customer service, responding to inquiries courteously and tactfully.
  • Work collaboratively with team members to resolve complex issues and provide comprehensive support.
Requirements:
  • Bachelor's degree in computer science or related field.
  • 1-3 years of experience performing help desk support, system operations, or related activities.
  • Basic knowledge of IT support practices and computer systems.
  • Familiarity with operating systems, software applications, and troubleshooting techniques.
  • Strong problem-solving skills and attention to detail.
  • Familiar with Cybersecurity Practices and basic knowledge of Endpoint Management.
  • Good communication skills and the ability to work as part of a team.
Compensation:

$28-$35/hour. The salary range for this role may vary depending on the specific geographic location where this position is ultimately filled.

Several factors, including but not limited to a candidate's experience, education, skills, certifications, pay equity, and organizational needs, are considered when determining the posted salary range.

In addition, eligible roles also qualify for a comprehensive benefits package.

Must be able to provide proof of education for all mandatory qualifications; all references will be verified.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.


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