Help Desk Technician

9 hours ago


Sacramento, California, United States State of California Full time
Job Summary

The State of California is seeking a highly skilled Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support and assistance to our employees and stakeholders.

Key Responsibilities
  • Provide technical support and assistance to employees and stakeholders via phone, email, and in-person
  • Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
  • Install and configure software and hardware as needed
  • Maintain accurate records of technical issues and resolutions
  • Collaborate with other teams to resolve complex technical issues
Requirements
  • High school diploma or equivalent required
  • 2+ years of experience in a help desk or technical support role
  • Strong technical skills and knowledge of hardware, software, and network connectivity
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
Preferred Qualifications
  • Bachelor's degree in Computer Science or related field
  • ITIL certification
  • Experience with help desk software and tools
  • Strong analytical and problem-solving skills
What We Offer

The State of California offers a competitive salary and benefits package, including medical, dental, and vision insurance, retirement plan, and paid time off.

We are an equal opportunity employer and welcome applications from diverse candidates.



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