Associate Service Desk Technician

6 days ago


Sacramento, California, United States NTT America Full time
Job Summary

We are seeking a highly skilled Associate Service Desk Technician to join our team at NTT America. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our customers.

Key Responsibilities
  • Answer and direct company operator calls to the appropriate person
  • Troubleshoot and manage hardware, software, or network problems with users
  • Record required customer and problem information
Requirements

To be successful in this role, you will need:

  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Strong technical knowledge of hardware, software, and network systems

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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