IT Support Specialist

3 days ago

Sacramento, California, United States HGA Full time
Job Title: IT Support Technician

We are seeking a highly motivated and organized IT Support Technician to join our team at HGA. As a key member of our IT department, you will provide technical support and assistance to our internal users, ensuring seamless operation of computer systems, networks, and applications.

Key Responsibilities:
  • Provide technical support and assistance to internal users, troubleshooting and resolving issues with computer systems, networks, and applications.
  • Maintain communication with the Help Desk Supervisor, Office Directors, and the Help Desk team firmwide, ensuring timely and accurate updates.
  • Assist with the creation of software images for the setup of PCs and troubleshooting of PCs.
  • Perform installations, change-outs, of hardware/software and peripheral components for users upon request or as needed.
  • Utilize technical knowledge to assist with the repair of existing network topologies following IT procedures and methods.
  • Understand the importance of overall accountability and provide reports, verbal and/or written updates as requested.
  • Utilize our IT Service Management (ITSM) ticketing platform to log, track, and prioritize support requests, ensuring accurate documentation of issues and resolutions.
  • Provide technical assistance, troubleshooting, and training to all users as needed in a timely, courteous manner and solicit support from Help Desk team members when needed.
  • Provide first line contact regarding all software, specifically AEC software, Microsoft Office (o365), Adobe products, and solving general problems.
  • Participate and coordinate other issues to appropriate contacts in the firm, such as working with IT Infrastructure teams on servers, networking, and storage.
  • Travel to HGA's regional offices to provide in-person support as needed.
  • Participate in after-hours and weekend on-call support rotation.
Requirements:
  • Associate degree in computer science or equivalent experience.
  • A combination of formal education, technical training, certification, and/or experience that provides the requisite knowledge, skills, and abilities.
  • Minimum 4-7 years of experience in Desktop Support.
  • Local environment experience with the following preferred: CAE/CAD/REVIT, iOS, MacOS, Windows 10/11, PowerShell, SCCM.
  • Willingness to work a flexible schedule (off-hours support & implementation projects).
  • Willingness to travel to HGA regional offices as needed (25%).
Benefits:

Individuals in this role working more than 24 hours a week on a regular basis are eligible to participate in HGA's robust benefit programs, including an annual bonus and success sharing bonus program, 401(k) guaranteed contribution, paid parental leave, medical, dental, and life insurance plans, as well as PTO and short- and long-term disability programs.

The pay range listed aligns to the geography of the office for which this position is posted. Actual compensation will be based upon work experience, education, licensure requirements, and/or skill level and will be finalized at the time of offer.

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