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Help Desk Technician On Site Sacramento California
2 months ago
Located onsite in Sacramento, CA, this role requires a skilled Helpdesk Analyst to provide technical support to our clients.
Key Responsibilities:
- Handling call escalations from Tier 1 to Tier 2
- Providing phone, email, and chat support
- Supporting Mac OS X and iOS devices
- Managing tickets in ServiceNow
Requirements:
- 2+ years of technical support experience
- Strong written communication skills
- Knowledge of ITIL standard methodologies
- Certified Support Professional (CSP) certification a plus
Preferred Skills:
- Cisco CCNA certification
- CompTIA A+ certification
- Knowledge of IT service management
Work Environment:
This is a full-time, onsite position requiring 5 days a week of work at our client's location in Sacramento, CA.
