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Customer Service Manager
5 days ago
This role is responsible for providing and maintaining a high standard of customer service in the store's front-end operations. The Customer Service Lead will supervise and direct all front-end activities in the absence of the Customer Service Manager and operations to ensure that the work shifts at the front end contribute to the financial best interests of the store.
Key Responsibilities- Customer Service: Accurately perform all transactions, including cash, checks, debit/credit/EBT cards, ID requirements, over rings, credits, suspended orders, refunds, bottle returns, vendor coupons, gift certificates, and lottery ticket sales, in accordance with policies.
- Return-to-Stock Items: Ensure that return-to-stock items are handled in a prompt and orderly manner, with the most immediate attention given to perishable items.
- Product Knowledge: Be knowledgeable about product locations in the store and advertised items, special prices, coupon deals, or other features that apply to the store's sales program.
- Training and Development: Train others to perform all department activities and functions.
- Team Management: Manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels.
- Inventory Management: Handle spoiled/damaged products per established guidelines.
- Store Appearance: Maintain a clean, attractive, and well-stocked department.
- Adherence to Policies: Follow all PPE and Safety Guidelines, Food Safety and Cleaning Expectations, and Guest Experience Guidelines.
- Additional Responsibilities: May be assigned tasks in other departments based on customer experience needs.
- Education: High school graduate or equivalent (GED).
- Computer Skills: Proficient in computer skills, including email, spreadsheets, and other software applications.
- Communication Skills: Ability to read, write, comprehend, and interpret documents.
- Accounting Skills: Accounting/Bookkeeping skills, including the ability to interpret and analyze financials, develop and manage budgets, and delegate, direct, and implement tasks.
- Sales Skills: Suggestive selling and knowledge of products.
- Attention to Detail: Detail-oriented and able to multitask.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist, and turn frequently.
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