Customer Service Representative

2 months ago


Bismarck, North Dakota, United States Shane Splonskowski Agency Inc Full time
Job Overview

The Shane Splonskowski Agency Inc is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our agency, you will be responsible for providing exceptional customer experiences and ensuring that our clients receive the highest level of service.

Key Responsibilities
  • Customer Service: Provide personalized and professional customer service experiences by building trust and developing strong relationships with our clients.
  • Account Management: Respond to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures.
  • Policy Administration: Process changes to existing accounts and policies in a timely and accurate manner.
  • Claims Support: Assist customers with claims by directing them to the appropriate Claims Department contacts and resources, and follow up to ensure customer needs are addressed.
Requirements
  • Insurance License: Ability to obtain a Property & Casualty insurance license ahead of first day of employment.
  • Customer Service Experience: Demonstrated customer service experience in a fast-paced environment.
  • Communication Skills: Effective communication skills, both written and verbal.
  • Technical Skills: Experienced with PC software applications, including Microsoft Office Suites and Internet Explorer.
  • Mathematical Skills: Solid knowledge and understanding of basic mathematical skills.


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