Customer Service Representative

5 days ago


Bismarck, North Dakota, United States Roberta Storm - State Farm Agent Full time
About Our Agency

We are a dynamic insurance and financial services office dedicated to making a positive impact in the lives of our customers and the community. Our team is comprised of results-driven professionals who are committed to excellence and personal growth.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, identifying their needs, and providing tailored solutions to meet those needs.

Responsibilities
  • Customer Relationship Building: Establish and maintain strong relationships with our customers, responding to their inquiries and concerns in a timely and professional manner.
  • Needs Assessment: Identify customers' needs and provide personalized solutions to meet those needs, including insurance and financial services.
  • Product Development: Develop and implement strategies to promote our products and services to customers, including marketing and sales initiatives.
  • Team Collaboration: Work closely with our team to achieve sales and customer satisfaction goals, sharing best practices and expertise to drive business growth.
Requirements
  • Customer Focus: A strong customer-centric approach, with a focus on building long-term relationships and delivering exceptional service.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to effectively communicate with customers and team members.
  • Marketing and Sales: A proven track record of success in marketing and sales, with a strong understanding of insurance and financial services products.
  • Teamwork: A collaborative and team-oriented approach, with a willingness to work closely with others to achieve business goals.
What We Offer
  • Competitive Compensation: A competitive salary and commission structure, with opportunities for advancement and professional growth.
  • Benefits: A comprehensive benefits package, including health insurance, 401(k), and paid time off.
  • Professional Development: Ongoing training and development opportunities, with a focus on building skills and expertise in insurance and financial services.


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