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Customer Service Lead

2 months ago

Bismarck, North Dakota, United States SpartanNash Full time
Job Summary:

This role is responsible for delivering exceptional customer service and maintaining a high standard of front-end operations in the store. The ideal candidate will supervise and direct all front-end activities, ensuring that the work shifts contribute to the financial best interests of the store.

Key Responsibilities:
  • Accurately process all transactions, including cash, checks, debit/credit/EBT cards, and ID requirements.
  • Ensure that return-to-stock items are handled promptly and efficiently, with a focus on perishable items.
  • Develop and maintain knowledge of product locations, advertised items, special prices, and coupon deals.
  • Train and supervise team members to meet or exceed departmental productivity levels.
  • Manage the selection, scheduling, and supervision of team members to meet or exceed departmental productivity levels.
  • Handle spoiled/damaged products according to established guidelines.
  • Maintain a clean, attractive, and well-stocked department.
  • Follow all PPE and Safety Guidelines, Food Safety and Cleaning Expectations, and Guest Experience Guidelines.
  • May be assigned tasks in other departments based on customer experience needs.
Requirements:
  • High school graduate or equivalent (GED)
  • Ability to read, write, comprehend, and interpret documents
  • Accounting/Bookkeeping skills
  • Interpret/Analyze Financials
  • Develop/Manage Budgets
  • Delegate/Direct/Implement
  • Suggestive Selling/Knowledge of Products
  • Detail Oriented
Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist, and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment.