Service Engagement Representative

2 weeks ago


Natick, Massachusetts, United States Waltham Services, LLC. Full time

Customer Service Representative

Job Category: Customer Service Requisition Number: CUSTO025428

Job Overview

What We Are Seeking:

We are in search of an individual with a cheerful disposition who can bring that enthusiasm to the workplace daily. The perfect candidate will possess innate problem-solving abilities and be capable of effectively engaging with a diverse range of individuals, including homeowners, business proprietors, service personnel, and internal teams. Our Customer Service Representative will manage incoming calls with confidence and charm. While organization is essential, building strong relationships is even more critical.

Your Responsibilities:

As a Customer Service Representative at Waltham Pest Services, you will deliver outstanding service to both clients and colleagues. You will take pride in addressing customer inquiries and concerns while proactively following up with current clients, leads, and referrals. You will handle service and sales questions and communicate these effectively to field technicians and sales representatives. Additionally, you will maintain precise customer records and assist in scheduling service routes and coordinating calendars. Our representatives also support accounts receivable in collection efforts.

What We Offer:

Compensation:

  • Competitive salary
  • Paid vacation
  • Paid holidays
  • Paid sick leave
  • 401k plan with company matching
  • Stock purchase options

Benefits:

  • Medical coverage
  • Dental insurance
  • Vision care
  • Tuition reimbursement
  • Pet insurance
  • Legal assistance program

Training & Development:

We provide industry-leading training to ensure your success, along with opportunities for growth, development, and advancement through a structured growth plan. Recognition and awards are also part of our culture.

Perks:

  • Community engagement
  • Charitable initiatives
  • A supportive family-like atmosphere within a large organization
  • Employee assistance programs
  • Employee relief fund
  • Discounts on travel, entertainment, and more

Why Choose Waltham Pest Services:

Safety: The safety of our employees and clients is our top priority.

Stability: As a leader in the industry for over 125 years, we are committed to long-term success.

Enjoyment: We believe that work should be enjoyable; happy employees lead to happy service.

Growth: Employee morale is linked to happiness at work and having clear, communicated goals.

Requirements:

Candidates must be able to pass a drug screening and meet physical job requirements, performing all duties safely with or without accommodations. Additionally, the ability to obtain the necessary pesticide license within the first 90 days of employment (company-sponsored) is required.

Skills:

Required:

  • Data management: Advanced
  • Listening skills: Advanced
  • Problem-solving abilities: Advanced
  • Responsibility: Advanced
  • Multitasking: Advanced
  • Customer service expertise: Advanced
  • Proficiency in Microsoft Office: Advanced

Education:

Required:

High School diploma or GED.

Experience:

Required:

  • 1-3 years of accurate and timely data entry
  • 1 year of professional phone etiquette
  • 1-3 years of high-volume customer service experience in a call center or similar environment

Preferred:

  • 1 year of scheduling and routing experience

Waltham Pest Services is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.



  • Natick, Massachusetts, United States MathWorks Full time

    Position OverviewMathWorks operates under a hybrid work structure, allowing employees to balance their time between the office and remote work. This model fosters both collaboration with colleagues and the flexibility to optimize personal life. The role of the MATLAB Student Engagement Representative entails a commitment of approximately 5 hours per week,...


  • Natick, Massachusetts, United States Carvana Full time

    About the RoleCarvana is seeking a highly motivated and customer-focused individual to join their team as a Customer Service Delivery Advocate. This role requires a minimum of 2 years of customer-facing experience and the ability to perform physically demanding tasks.Key ResponsibilitiesDeliver Vehicles to Customers: Safely transport and deliver vehicles to...


  • Natick, Massachusetts, United States Stop & Shop Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our Store Support Team as a Customer Service Representative. As a key member of our team, you will play a vital role in ensuring our customers receive exceptional service and support in our stores.Key Responsibilities:Provide exceptional customer service and support to...


  • Natick, Massachusetts, United States Frontgate Full time

    Position OverviewAs a Sales Associate at Frontgate, you will play a vital role in delivering exceptional customer experiences.Key ResponsibilitiesProvide outstanding customer service by creating a welcoming and knowledgeable atmosphere for both customers and team members.Adhere to company standards for visual merchandising and product placement to enhance...


  • Natick, Massachusetts, United States Ethos Veterinary Health Full time

    About the RoleWe are seeking a highly motivated and compassionate individual to join our team as a Client Care Specialist. As a key member of our client-facing team, you will play a crucial role in delivering exceptional client service and supporting our emergency department.ResponsibilitiesEducate and Support: Provide clients and referring veterinarians...


  • Natick, Massachusetts, United States Ethos Veterinary Health Full time

    About the Role:We are seeking a highly motivated and compassionate individual to join our team as a Client Care Specialist. As a key member of our client care team, you will play a crucial role in supporting our emergency department and providing exceptional client service.Responsibilities:Educate and Support: Inform clients and referring veterinarians about...


  • Natick, Massachusetts, United States Ethos Veterinary Health Full time

    About the Role:We are seeking a highly motivated and compassionate Client Care Specialist to join our dedicated team at Boston West Veterinary Emergency & Specialty in Natick, MA. As a Client Care Specialist, you will play a crucial role in supporting our emergency department while welcoming and assisting our guests.Responsibilities:Client Support: Educate...


  • Natick, Massachusetts, United States Frontgate Full time

    Sales Associate Role at FrontgateProvide outstanding customer service by creating a welcoming, knowledgeable, and efficient atmosphere for both customers and team members. Adhere to company standards and protocols for signage, visual merchandising, and product arrangement to enhance sales and maintain safety. Foster customer loyalty through in-store...


  • Natick, Massachusetts, United States MathWorks Full time

    About the RoleMathWorks is seeking a highly motivated and results-driven Renewal Sales Representative to join our team. As a key member of our sales team, you will play a critical role in driving revenue growth through optimizing customer conversations regarding our maintenance renewal programs and products.Key ResponsibilitiesGrow Revenue: Attain or exceed...


  • Natick, Massachusetts, United States Ethos Veterinary Health Full time

    About the Role:We are seeking a highly motivated and compassionate individual to join our team as a Client Care Specialist. As a key member of our client care team, you will play a crucial role in supporting our emergency department while providing exceptional client service.Responsibilities:Educate and Support: Inform clients and referring veterinarians...


  • Natick, Massachusetts, United States Dave & Buster's Full time

    Position OverviewAs a Catering Service Associate at Dave and Buster's, you will have the opportunity to engage with diverse clientele while serving a variety of exquisite dishes. This role is designed for individuals who thrive in dynamic environments and enjoy working with people.Key ResponsibilitiesDeliver exceptional customer service during events,...


  • Natick, Massachusetts, United States J Group Full time

    Location: United States Company: J GroupAbout UsAt J Group, we craft enduring apparel that transcends trends, seamlessly blending classic styles with contemporary designs. Our commitment to quality ensures that every piece is made to last, while our dedication to sustainability drives us to select eco-friendly materials and support ethical manufacturing...


  • Natick, Massachusetts, United States Allstate Benefits Full time

    .Job OverviewAre you interested in establishing a significant financial services practice with the Allstate brand?Enhance your current practice with established support, flexibility, and access to a broader customer base. We seek professionals with an expanding practice who wish to leverage the Allstate brand and resources to grow within their community....


  • Natick, Massachusetts, United States pacsun Full time

    About the RoleThe Sales Associate is a key member of our store team, responsible for delivering an exceptional customer experience and driving sales through product knowledge and passion.Key ResponsibilitiesCustomer Centricity: Deliver an engaging, positive, and authentic customer experience with all customers, focusing on full-price selling while...


  • Natick, Massachusetts, United States Skybokx 109 Sports Bar & Grill Full time

    About the Role:The Host/Hostess is responsible for providing exceptional customer service and ensuring a positive dining experience for guests at our establishment. This role is a key part of our team, and we're looking for someone who is passionate about delivering outstanding service and creating memorable experiences for our guests.Key...


  • Natick, Massachusetts, United States CSM Corporation Full time

    Compelling Benefits Package Full-time associates with CSM Corporation qualify for a comprehensive benefits package, including medical, dental, vision, paid time off, and a 401(k) plan. Key Responsibilities Anticipate and respond to guests in a friendly and positive manner, providing exceptional customer service. Process check-ins and check-outs, verify...


  • Natick, Massachusetts, United States MathWorks Full time

    Resumen del empleo MathWorks ofrece un modelo de empleo híbrido que permite al personal dividir su tiempo entre la oficina y sus hogares. El modelo híbrido permite a los empleados beneficiarse de interacciones cara a cara con sus compañeros, así como de una mayor flexibilidad en casa. Más información: Tired of cold calling to find your sales...


  • Natick, Massachusetts, United States Frontgate Full time

    Position OverviewSales Associate - Full TimeKey ResponsibilitiesProvide exceptional customer service by creating a welcoming, knowledgeable, and efficient atmosphere for both customers and team members.Adhere to company standards regarding signage, visual merchandising, and product placement to optimize sales, ensure safety, and reduce losses.Enhance...


  • Natick, Massachusetts, United States Fifth Wall Full time

    Sales Consultant at Fifth Wall Core Values: Foster Kindness, Take Ownership, Collaborate, Communicate Effectively, Mentor Others, and Enjoy the Journey About Your Role: As a Sales Consultant, you will play a crucial role in delivering exceptional customer experiences. Your responsibilities will include: Ensuring outstanding customer satisfaction through...


  • Natick, Massachusetts, United States IASIS Healthcare Full time

    Position Title: Patient Service Specialist ICompany: IASIS HealthcareJob Overview:As a Patient Service Specialist I, you will play a crucial role in enhancing the patient experience by providing exceptional service and support. Your responsibilities will include managing patient inquiries, scheduling appointments, and ensuring that all patient interactions...