Customer Service Representative, BWVES

4 days ago


Natick, Massachusetts, United States Ethos Veterinary Health Full time

About the Role:

We are seeking a highly motivated and compassionate individual to join our team as a Client Care Specialist. As a key member of our client care team, you will play a crucial role in supporting our emergency department while providing exceptional client service.

Responsibilities:

  • Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
  • Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
  • Communication Expertise: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
  • Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.

Requirements:

  • Exceptional First Impressions: Are you the person who effortlessly leaves a positive and lasting first impression? We want you to possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
  • Adaptability and Multitasking: In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for.
  • Customer Service Excellence: If you've excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.
  • Flexibility and Adaptability: Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.

About Us:

At Ethos Veterinary Health, we are dedicated to advancing the veterinary profession. Our 10,000-square-foot open-concept facility is equipped with digital radiology, CT, and ultrasound, and our team of specialized doctors provides care for nearly 2 million pets annually. We value your skills, encourage critical thinking, and provide opportunities for professional growth.

What We Offer:

  • Competitive Compensation: We offer a competitive hourly wage of $18-$20, pending knowledge and experience.
  • Benefits Package: Our comprehensive benefits program includes medical, dental, vision, a 401(k) with employer match, and paid time off (including sick time).
  • Professional Development: We are committed to your growth and development, offering extensive training and development opportunities.
  • Collaborative Environment: Our team-oriented environment fosters a supportive culture, where you can thrive and make a difference in the lives of pets and their owners.


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