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Customer Engagement Associate

2 months ago

Natick, Massachusetts, United States Frontgate Full time

Position Overview

As a Sales Associate at Frontgate, you will play a vital role in delivering exceptional customer experiences.

Key Responsibilities

  • Provide outstanding customer service by creating a welcoming and knowledgeable atmosphere for both customers and team members.
  • Adhere to company standards for visual merchandising and product placement to enhance sales opportunities while ensuring safety and minimizing losses.
  • Foster customer loyalty through participation in in-store initiatives, including exclusive programs and community engagement.
  • Effectively communicate ideas and information in various settings, including customer interactions and team collaborations.
  • Assist customers by providing accurate information about products and services offered by Frontgate.
  • Engage in team meetings and training sessions to enhance the overall customer experience through shared knowledge.
  • Work collaboratively with management and colleagues to meet store objectives and contribute to Frontgate's success.
  • Achieve sales targets in alignment with the store's goals.
  • Participate in maintaining a clean, organized, and shopper-friendly sales environment.
  • Support inventory management and ensure proper labeling of merchandise.
  • Stay informed about product knowledge and resources to effectively meet customer needs.

Personal Attributes

  • Team-Oriented: Collaborates effectively with others and values teamwork.
  • Accountable: Consistently meets performance goals and takes ownership of results.
  • Diverse Thinker: Appreciates diverse perspectives and contributes to an inclusive workplace.
  • Effective Communicator: Clearly conveys information and ideas in various contexts.
  • Curious Learner: Seeks opportunities for personal and professional growth and embraces innovation.

Qualifications

  • High School Diploma or equivalent.
  • 1-2 years of experience in retail sales.
  • Strong understanding of sales techniques and customer service principles.
  • Excellent verbal and written communication skills.
  • Proficient in using point of sale systems and other computer applications.
  • Ability to remain active on the sales floor for extended periods.
  • Flexible availability, including evenings and weekends.
  • Capability to lift and move items weighing up to 50 pounds.
  • Comfortable with climbing ladders and engaging with customers enthusiastically.