Customer Engagement Specialist
1 week ago
Position Summary:
As a Customer Engagement Specialist, you will interact directly with our clients' local clientele, enhancing brand visibility and identifying customized solutions. Your responsibilities include providing expert assistance, addressing customer inquiries, and recommending the best telecommunications products or services. We seek individuals who demonstrate enthusiasm, charm, and a commitment to delivering outstanding customer experiences.
Core Responsibilities:
- Inform customers within assigned regions about telecommunications offerings from our clients
- Develop and maintain customer relationships to encourage repeat business and increase sales
- Keep updated on the latest telecommunications innovations to provide knowledgeable advice to customers
- Notify customers about current promotions and special deals
- Effectively manage objections and concerns, demonstrating product benefits and tailoring solutions to secure sales
- Work collaboratively with the Telecommunications Sales Associate team to suggest improvements or new sales strategies based on customer feedback and market trends
- High school diploma or equivalent
- Exceptional communication and interpersonal skills
- Strong negotiation and persuasion skills
- Self-driven with a focus on achieving results
- Able to work independently as well as part of a sales team
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