Customer Service Specialist

2 weeks ago


El Paso, Texas, United States Bath Planet Full time
Experienced Customer Service Specialist

Bath Planet is a leading name in the acrylic bath renovation sector, dedicated to enhancing the beauty of bathrooms throughout North America by producing and installing stylish, durable, and low-maintenance bath remodeling products.

We are currently seeking a skilled Customer Service Specialist with a background in outbound call center operations.


Key Responsibilities:
  • Engage with customers from a workstation for extended periods using a computer and headset.
  • Handle both incoming and outgoing customer calls efficiently, averaging over 100 calls daily.
  • Foster positive relationships with customers to improve the company’s image and public perception.
  • Adhere to our customer engagement strategy.
  • Achieve both qualitative and quantitative performance targets.
  • Prior experience in customer support or sales is highly recommended.
  • Demonstrate excellent verbal communication and phone skills.
  • Adapt to various personality types effectively.
  • Proficient in CRM technology.
  • Maintain a customer-centric approach.
  • Exhibit strong multitasking abilities.
  • Possess excellent time management skills.
  • A high school diploma or GED is required.

We offer a competitive compensation package for this role, which includes an hourly wage along with bonus opportunities.

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