Customer Success Associate
3 weeks ago
COAST Products is seeking a highly motivated and customer-focused individual to join our Customer Success team. As a key member of this team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and fostering long-term relationships with our customers.
Responsibilities:- Respond to customer inquiries via phone, email, and live chat, identifying sales opportunities and providing solutions to customer needs.
- Provide a warm and welcoming first impression to customers, ensuring a seamless experience that encourages repeat business.
- Assist with order placement and troubleshooting, ensuring a smooth experience that promotes customer satisfaction and upsell potential.
- Process warranty claims with a focus on customer satisfaction and upsell potential.
- Provide detailed product information to guide purchasing decisions and promote COAST products.
- Maintain professionalism in all interactions, building long-term customer relationships.
- Act as a brand ambassador, using product knowledge to enhance sales efforts.
- Collaborate with the Customer Success team to resolve issues and identify cross-selling opportunities.
- Share insights on customer trends and sales opportunities with management to drive improvements.
- Empathetic and motivated to ensure excellence in every customer interaction
- Strong verbal and written communication skills
- Excellent problem-solving skills
- Self-motivated multitasker with a high sense of urgency and ability to prioritize
- Strong computer skills with the ability to quickly learn and master new systems
- Experience with ZenDesk and Shopify a plus
- Competitive salary range: $21- $24 DOE
- 10 days of PTO, plus 7 paid holidays
- Kaiser Health Plan effective 30 days from FTE hire date
- 401K with matching effective 1-year after FTE hire date
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Customer Success Associate
1 month ago
Portland, Oregon, United States Coast Products Full timeAbout COAST Products COAST Products is a 105-year-old family-owned company that produces innovative lighting solutions, knives, rechargeable batteries, and multi-purpose tools. Our products are found in major retailers and distributors in the USA and 30 foreign countries. Job Summary We are seeking a dynamic individual to join our Customer Success team....
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Customer Success Manager
2 days ago
Portland, Oregon, United States VETRO FiberMap® Full timeJob Title: Customer Success ManagerLocation: Remote, with headquarters in Portland, Maine.Company Overview:VETRO FiberMap® is a leading provider of innovative GIS (Geographic Information Systems) solutions for telecom and broadband providers. Our platform empowers organizations to efficiently plan, build, and manage their fiber optic networks. With a...
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Customer Success Manager
1 day ago
Portland, Oregon, United States VETRO FiberMap® Full timeJob Title: Customer Success ManagerLocation: Remote, with headquarters in Portland, Maine.Company Overview:VETRO FiberMap is a leading provider of innovative GIS solutions for telecom and broadband providers. Our platform empowers organizations to efficiently plan, build, and manage their fiber optic networks. With a commitment to excellence and innovation,...
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Customer Success Onboarding Specialist
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Senior Manager, Enterprise Customer Success Lead
2 weeks ago
Portland, Oregon, United States Content Square Full timeJob SummaryAs a Senior Manager, Enterprise Customer Success, you will be responsible for leading a team of Customer Success Managers (CSMs) in the Northwest Region. Your primary goal will be to foster strong relationships with key clients, guiding them from launch through ongoing support. You will work closely with the CSMs to enhance customer satisfaction,...
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Portland, Oregon, United States Content Square Full timeAs a Senior Manager of Customer Success in the Northwest Region, you will be responsible for fostering strong relationships with key clients, guiding them from launch through ongoing support. You will lead a team of Customer Success Managers (CSMs) to enhance customer satisfaction, drive retention, and achieve revenue growth.Key Responsibilities:Leadership...
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Customer Service Associate
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