Senior Manager, Enterprise Customer Success Lead

2 days ago


Portland, Oregon, United States Content Square Full time

As a Senior Manager of Customer Success in the Northwest Region, you will be responsible for fostering strong relationships with key clients, guiding them from launch through ongoing support. You will lead a team of Customer Success Managers (CSMs) to enhance customer satisfaction, drive retention, and achieve revenue growth.

Key Responsibilities:

Leadership and Management:

  • Lead a team of CSMs in North America, serving dozens of ContentSquare's largest Enterprise customers.
  • Recruit, inspire, and retain top talent; coach CSMs and help them build their toolkit for optimal performance.

Metrics and Goals:

  • Own gross retention, expansion metrics, and key performance indicators.
  • Ensure high Net Promoter Score (NPS), product adoption, and use case alignment.

Thought Leadership:

  • Become an expert in digital experience analytics and change management.

Continuous Improvement:

  • Collaborate with Sales, Product, Support, and other teams to drive customer value and process improvements.

Strategic Relationships:

  • Develop executive relationships, support business reviews, and value alignment.

Requirements:

  • 7+ years of experience in a consultative customer-facing role in software or consulting.
  • 2+ years of experience in first-line management.
  • Demonstrated results in coaching, adoption growth, and customer satisfaction.
  • Understanding of analytics, front-end web and mobile technologies, and common go-to-market frameworks.
  • Strong analytical, process-oriented mindset with data-based decision-making.
  • Knowledge in SaaS, Financial Services, or Ecommerce.

How You and Your Team Will Be Measured:

  • Team Engagement
  • Gross Retention
  • Expansion
  • Product Adoption

The compensation for this role is $170,000 - $205,000 per year. This range reflects the minimum and maximum target for new hire salaries across all US locations. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only and do not include bonus, commission, equity, or benefits.



  • Portland, Oregon, United States Content Square Full time

    Senior Manager, Enterprise Customer SuccessAs a Senior Manager of Customer Success in the Northwest Region, you will be responsible for fostering strong relationships with key clients, guiding them from launch through ongoing support. You will lead a team of Customer Success Managers (CSMs) to enhance customer satisfaction, drive retention, and achieve...


  • Portland, Oregon, United States Content Square Full time

    Job SummaryAs a Senior Manager, Enterprise Customer Success, you will be responsible for leading a team of Customer Success Managers (CSMs) in the Northwest Region. Your primary goal will be to foster strong relationships with key clients, guiding them from launch through ongoing support. You will work closely with the CSMs to enhance customer satisfaction,...


  • Portland, Oregon, United States Fusionops Full time

    Customer Success Manager Job DescriptionFusionOps is seeking an experienced Customer Success professional to join our team. This role is critical in ensuring the success of our customers and driving business growth.Key Responsibilities:Partner with customer executive sponsors, process leaders, account executives, supply chain excellence teams, and technical...


  • Portland, Oregon, United States Unite Us Full time

    About the Role:Unite Us is seeking a highly motivated Senior Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for ensuring our customers achieve their business objectives with Unite Us. This role requires a strong understanding of customer needs, a passion for healthcare and social care, and...


  • Portland, Oregon, United States Unite Us Full time

    About the RoleUnite Us is seeking a highly motivated Senior Customer Success Manager to join our team. As a key member of our Customer and Community Success team, you will be responsible for ensuring our customers and community-based organizations achieve their business objectives with Unite Us.Key ResponsibilitiesManage and grow a book of business for...


  • Portland, Oregon, United States VETRO FiberMap® Full time

    Job Title: Customer Success ManagerLocation: Remote, with headquarters in Portland, Maine.Company Overview:VETRO FiberMap® is a leading provider of innovative GIS (Geographic Information Systems) solutions for telecom and broadband providers. Our platform empowers organizations to efficiently plan, build, and manage their fiber optic networks. With a...


  • Portland, Oregon, United States VETRO FiberMap® Full time

    Job Title: Customer Success ManagerLocation: Remote, with headquarters in Portland, Maine.Company Overview:VETRO FiberMap is a leading provider of innovative GIS solutions for telecom and broadband providers. Our platform empowers organizations to efficiently plan, build, and manage their fiber optic networks. With a commitment to excellence and innovation,...


  • Portland, Oregon, United States Autodesk Full time

    Lead Pivotal Technical ProgramsWe are seeking a seasoned Senior Manager, Technical Program Management to lead strategic technical programs within our Enterprise Services & Experiences division.This role demands a strategic thinker with robust experience in program management, technical leadership, and team collaboration.Key Responsibilities:Develop and...


  • Portland, Oregon, United States ON & UP HOLDINGS LLC Full time

    Job Title: Enterprise Account ManagerWe are seeking an experienced Enterprise Account Manager to join our team at Foureyes. As an Enterprise Account Manager, you will be responsible for managing and growing relationships with our strategic clients in the automotive vertical.Key Responsibilities:Collaborate with clients to define and realize success with...


  • Portland, Oregon, United States ServiceNow Full time

    About the RoleAt ServiceNow, we're seeking an experienced Enterprise Architect/Field CTO to join our team. As a key member of our pre-sales organization, you'll work closely with customers to identify pain points and opportunities to deliver value using ServiceNow's platform.Key ResponsibilitiesEngage with customer executives to understand their business...


  • Portland, Oregon, United States ON & UP HOLDINGS LLC Full time

    Job DescriptionAt Foureyes, we're seeking a highly skilled Enterprise Account Manager to join our team. As a key member of our sales team, you will be responsible for managing and growing relationships with our strategic clients in the automotive industry.ResponsibilitiesDevelop and maintain strong relationships with our enterprise clients, understanding...


  • Portland, Oregon, United States SeatGeek Enterprise Full time

    Customer Service RepresentativeAt SeatGeek Enterprise, we're seeking a highly skilled Customer Service Representative to join our team. As a key member of our Customer Experience (CX) team, you'll be the voice of SeatGeek to our customers, resolving issues through a high volume of customer contacts (phone, email, and chat) and staying up-to-date on...


  • Portland, Oregon, United States Canonical - Jobs Full time

    Job OverviewCanonical is seeking an experienced Enterprise Project Manager to join our team. As a key member of our project management team, you will be responsible for ensuring the successful delivery of complex projects across the enterprise.The ideal candidate will have a strong background in IT project management, excellent communication skills, and...


  • Portland, Oregon, United States Enterprise Holdings Full time

    Customer Assistance Representative Sr Job DescriptionOverview:Enterprise Mobility, a leading provider of car rental services, is seeking a highly skilled Customer Assistance Representative Sr to join our team. As a key member of our branch team, you will provide exceptional customer service, support internal and external customers, and contribute to the...


  • Portland, Oregon, United States Enterprise Truck Rental Full time

    {"Responsibilities": "As a Customer Service Representative at Enterprise Truck Rental, you will be responsible for providing exceptional customer service to our clients. Your duties will include:\u2022 Taking incoming calls and resolving customer inquiries\u2022 Managing outgoing calls for callback management and A/Rs\u2022 Providing a high level of customer...


  • Portland, Oregon, United States DAT Freight Solutions Full time

    About DAT Freight SolutionsDAT Freight Solutions is a leading provider of innovative transportation solutions, empowering businesses to make informed decisions and drive profitability. With a rich history of innovation and a commitment to excellence, we continue to transform the industry through cutting-edge technology and exceptional customer service.The...


  • Portland, Oregon, United States ZoomInfo Technologies LLC Full time

    Job Title: Customer Success Revenue Operations ManagerWe are seeking a highly skilled Customer Success Revenue Operations Manager to join our team at ZoomInfo Technologies LLC. As a key member of our Revenue Operations team, you will play a critical role in driving customer success and revenue growth.Key Responsibilities:Develop and maintain the Customer...


  • Portland, Oregon, United States Securitas Electronic Security Inc Full time

    Job Title: National Enterprise Account ManagerSecuritas Electronic Security Inc is a leading provider of security solutions, and we are seeking a highly skilled National Enterprise Account Manager to join our team.About the Role:Manage national and large regional accounts to expand our business and increase sales revenue.Develop and implement comprehensive...


  • Portland, Oregon, United States Resource Data Full time

    Job OverviewAs a Senior Technical Project Manager at Resource Data, you will play a key role in delivering custom software solutions that drive enterprise systems efficiency, performance, and value. You will work closely with our team of technical consultants to provide solutions to our clients' most challenging enterprise IT problems.Key...


  • Portland, Oregon, United States Enterprise Truck Rental Full time

    **About Enterprise Truck Rental**Enterprise Truck Rental is a leading provider of truck rentals, serving customers across the country. We're committed to delivering exceptional customer service and providing a wide range of trucks to meet our customers' needs.**Job Summary**We're seeking a highly motivated and customer-focused individual to join our team as...