Technical Support Specialist

1 week ago

Fort Myers, Florida, United States HBK CPAs & Consultants Full time
Job Title: Support Technician

At HBK CPAs & Consultants, we are seeking a highly skilled and motivated Support Technician to join our team. As a Support Technician, you will play a critical role in providing technical assistance and support to our clients and internal teams.

Key Responsibilities:
  • Provide remote support and remediation for automated incidents as assigned.
  • Work on support incidents that come in via phone, email, or customer portal.
  • Monitor and manage system alerts and notifications, and respond accordingly through service incidents.
  • Support technical issues involving Microsoft's core business applications and operating systems.
  • Support disaster recovery solutions.
  • Installation and configuration of workstations.
  • Malware removal.
  • Configure users in Microsoft Domain Environment.
  • Essential technical support at the network level: WAN and LAN connectivity, routers, firewalls, WiFi, and security.
  • Install and configuration of a variety of Line of Business Applications.
  • Support print quality and printer networking issues.
  • Improve customer service, perception, and satisfaction.
  • Fast turnaround of customer requests.
  • Ability to work in a team and communicate effectively.
  • Work with the Manager to ensure requests are routed to the proper resource to be resolved quickly and efficiently.
  • Escalate service requests that require Senior-level support.
  • Enter time and expenses as they occur.
  • Understand Vertilocity's internal processes by completing assigned training materials.
  • Enter all work as service incidents as it occurs.
  • System documentation maintenance and review.
  • Communication with customers keeping them informed of incident progress, notifying them of impending changes or agreed outages.
Requirements:
  • Demonstrated ability to solve problems and quickly learn new technology.
  • Responsible, professional, and motivated.
  • 1+ years' experience Information Technology experience.
  • Experience with PSA and RMM tools.
Education:

A technical degree in an IT related field or equivalent work experience.

Benefits:
  • Unlimited PTO
  • Medical
  • Dental
  • Vision
  • 401k
Salary:

Salary is highly competitive and based on an individual's experience, region of employment, and recognized personal achievements and certifications.

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