IT Systems Engineer
2 days ago
Entech Computer is a rapidly growing Managed IT Support Services organization that provides top-notch technical support to its clients. We are committed to delivering exceptional service and building long-lasting relationships with our customers.
Job SummaryWe are seeking a highly skilled IT Systems Engineer to join our team. As an IT Systems Engineer, you will be responsible for providing technical support to our clients, troubleshooting complex technical issues, and working collaboratively with our team to deliver exceptional service.
Key Responsibilities- Technical Support: Provide technical support to clients via phone, email, and remote access.
- Troubleshooting: Troubleshoot complex technical issues related to Windows servers and desktops, Microsoft cloud services, Remote Desktop Services, firewalls, managed switches, LAN/WAN connectivity issues.
- Proactive Maintenance: Perform proactive maintenance tasks, such as completing recurring health assessments and proactive upgrades to network infrastructure.
- Software Management: Manage software updates and upgrades, including coordinating with vendor support as needed.
- Documentation: Document internal processes and procedures related to technical support and maintenance.
- Education: High School Diploma or GED (Two years college or equivalent work experience preferred).
- Experience: Three or more years of related experience or relevant coursework.
- Technical Skills: Advanced proficiency in Windows 10 and 11 Operating Systems, workstation and server hardware, printer and multi-function devices, standard Windows applications, Microsoft Office Suite, email and mobile device connectivity, Microsoft 365.
- Certifications: Professional IT certifications, such as Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, Cisco CCNA, or VMware VCP.
- Medical Insurance: Free medical insurance.
- 401(k) Match: Fully vested 401(k) match.
- Flexible Time Off: Unlimited paid time off days.
- Life Insurance: Free $10,000 life insurance policy.
- Holidays: Six paid holidays, including Black Friday.
- Flexible Schedule: Flexible schedule options.
- Employee Events: Fun employee events, including yearly culture-building events.
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