Client Support Specialist

1 week ago


Iowa City, Iowa, United States Rose International Full time

Education Requirements:

  • Preferred: Associate's degree in a relevant field.

Essential Knowledge, Skills, and Experience:

  • Familiarity with SAP, CRM systems, and quotation tools.
  • Over 5 years of hands-on experience in customer support within industrial, construction, mechanical, or electrical sectors.
  • Completion of an HR avatar assessment may be part of the interview process.
  • Experience with secure wireless and/or automation products may be necessary.
  • Proficient in Microsoft Office Suite.
  • Ability to replicate customer issues, identify root causes, and drive solutions.

Preferred Knowledge, Skills, and Experience:

  • Experience in managing software applications.

Required Soft Skills:

  • Strong logical reasoning and situational management skills, while maintaining a positive demeanor with clients and colleagues.
  • High professionalism and exceptional customer service abilities.
  • Capability to multitask and manage a substantial workload with precision.
  • Excellent verbal, written, and organizational communication skills.
  • Aspirations for career advancement within the organization.
  • Ability to collaborate effectively within a team setting.
  • Self-motivated and proactive.
  • Willingness to learn about the assigned product line, including potential internal training.
  • Successful completion of required training programs.
  • Strong analytical and problem-solving skills to identify trends and patterns.

Responsibilities:

  • Demonstrated experience in reporting, meeting deadlines, and achieving high accuracy standards.
  • Timely and accurate resolution of customer issues while delivering outstanding service.
  • Integration of processes and results from various workflows to propose effective solutions.
  • Management of data workflows in conjunction with CRM tools.
  • Utilization of CRM systems for communication with internal and external stakeholders.
  • Support for multiple product lines within the designated business segment, catering to various customer types including industrial and construction distributors, end users, and OEMs.
  • Engagement with stakeholders to ensure timely resolution of open orders.
  • Continuous development of product knowledge within the division to facilitate growth within the Customer Support Organization.
  • Establishment of professional relationships across departments, including plants, warehouses, sales, pricing, product management, and procurement.
  • Understanding of organizational structures to effectively escalate and resolve issues.

Additional Information:

  • Only candidates authorized to work in the designated country will be considered.
  • All position start dates and durations are estimates and may vary based on business needs.

Equal Opportunity Employer:

Rose International is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

If assistance is needed during the application process, please contact our HR Department.



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