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Client Support Specialist with Inventory Responsibilities

2 months ago

Iowa City, Iowa, United States Mr Appliance Full time
Position Overview

Are you passionate about assisting clients in finding effective solutions? Do you possess a friendly demeanor and outstanding communication skills? Would you like to contribute to enhancing the quality of life for families in your area? Do you enjoy engaging directly with products?

If this resonates with you, we invite you to consider a role with Mr. Appliance, a premier customer service organization renowned for its appliance repair expertise. We are seeking Client Support Specialists to join our team.


Here, you will find a workplace where collaboration with enjoyable colleagues is valued, where work is engaging, and where your personal time is respected.

You will thrive as part of our office team, and we offer a schedule that allows for work-life balance.

We provide comprehensive training to equip you with the necessary skills, and prior experience in appliance repair is not required.

Your Role as a Client Support Specialist

As a Client Support Specialist, you play a crucial role in delivering exceptional service by creating outstanding experiences for clients with malfunctioning appliances.


Your Key Responsibilities:

  • Handle incoming calls with empathy and understanding.
  • Respond to client inquiries via email.
  • Coordinate in-home service appointments with our skilled Appliance Repair Technicians.
  • Communicate effectively with clients to ensure clarity regarding appointment details and required services.
  • Manage the ordering, receiving, and tracking of parts to optimize resource utilization.
  • Input data accurately into the company’s software system.
To Excel in This Role as a Client Support Specialist, You Will Need:

Outstanding Customer Service Skills:
In this position, you represent the company’s voice. You will have the opportunity to showcase your ability to provide an excellent customer experience, demonstrating empathy and understanding. Your role is vital in scheduling repair appointments, enabling clients to maintain efficient households.

Analytical Thinking:
This position requires strong critical thinking abilities and problem-solving skills to ensure client satisfaction and accurate scheduling of repairs.

Time Management:

To meet the demands of our clients effectively, you must manage your time efficiently and thrive in a dynamic office environment.


Dependability:

Our clients rely on your support. To provide a positive experience, punctuality and reliability are essential.


Attention to Detail:
If you take pride in meticulously completing client information and documentation, you will fit seamlessly into our team.

Qualifications

The following are the minimum qualifications required for the Client Support Specialist position:

  • High school diploma or equivalent.
  • Strong telephone communication skills.
  • Basic computer proficiency and data entry capabilities.
Previous office experience is advantageous.

Compensation and Benefits

Starting compensation is competitive, with a performance review after a designated period.

What We Offer:

Work-Life Balance:
We prioritize a healthy work-life balance, ensuring that our team can thrive without excessive demands.

Benefits:
Health services, dental, and vision coverage are available after a specified duration of employment.

  • PTO: varies based on total employment duration.

Positive Team Culture:
We are committed to fostering a supportive environment and building a team of individuals who are passionate about their work.


If you are dedicated to customer care, excel in problem-solving, and seek a collaborative office environment, a position as a Client Support Specialist at Mr. Appliance may be the right fit for you.